Returns and Exchanges:
We value your business and want to make sure you have the proper products for your particular need. We will do whatever we can to make things right.
If, for whatever reason, you are unhappy with your purchase, please let us know. As we operate on a very slim profit margin, we must insist certain conditions be met for any returns.
- ALL RETURNS MUST HAVE A RMA# ASSIGNED
- It has been less than 30 days since you've received your order.
- Item must be returnable (see below)
- The item(s) to be returned is in: BRAND NEW, UNUSED, UNCARRIED, UNDAMAGED, RE-SELLABLE CONDITION
- Returned items must be present with all materials, instructions, paperwork & packaging.
- The customer must return the original receipt that accompanied the order.
All returns will have a 10% processing fee (minimum), shipping costs will not be refunded. If your order qualified for free shipping, a shipping fee will be applied before any refund is processed.
Orders returned without a RMA# will be charged a 20% restocking fee.
Certain items may not be returned under any circumstances:
- Sleeping bags and undergarments.
- Clothing, equipment, or footwear that is soiled or used.
- Food and water items.
- Hazardous material items or items containing flammable liquids.
- Medical equipment, or medical kits where the protective packaging has been opened.
- Electronics where the package has been opened.
If your return meets these criteria, please call us at 502-671-5510 during our business hours of M-F, 10am - 6pm to receive a Return Merchandise Authorization number. Please have your original order number handy.
When you've obtained your RMA, ship your package to:
921 Barret Ave
Louisville KY 40204
Please note - return shipping and insurance is the responsibility of the buyer, period.
- We recommend shipping through UPS or Fedex with appropriate insurance to cover replacement cost of the item.
- All returns must be shipped with ADULT SIGNATURE REQUIRED.
- Should you choose to use the U.S. Postal Service to return your package, you acknowledge that it is your sole responsibility to ensure the product arrives safely - we will not be held responsible for returns shipped through the US Postal Service that are not received due to theft, mis-delivery, pilferage or any other reason.
- If the item is lost, damaged, or stolen before it reaches our physical store, we cannot process the return / exchange, nor will we issue a refund.
- Refunds / Credits will be made only after the item has been inspected and verified to be in 100% re-sellable condition. Though we will credit your return immediately upon processing your return, please allow 5-7 business days for your credit to be posted to your banking system.
Damaged / Defective / Warranty Repair Merchandise:
Because of the large volume of products shipped each day, it is impossible for OneStopKnifeShop.com to check each and every individual item prior to shipping. As such, every item is assumed to have left the factory in new, undamaged condition. Items that are damaged, defective, or need warranty repair are the responsibility of the manufacturer in question, except for those items for which no warranty is offered. Please consult the warranty information for each knife, then contact the manufacturer regarding warranty repair or damaged / defective merchandise.
Incorrect Orders / Shipments:
If we inadvertently sent you incorrect merchandise, we will be more than happy to refund your return ground shipping. When it arrives back to us we will issue a full refund for said product and shipping. Simply call 1.502.671.5510 and one of our customer service representatives will be happy to assist you. Keep in mind that if the item does not make it back here, we will not issue a refund or credit.
If you return an item for any other reason, or cancel your order after it has already shipped, all return shipping fees, insurance, restocking fees, and related costs will be your responsibility.
You are responsible for making sure that the package arrives back to our store safely, in the same condition it was sent out.
If you do not insure the package or do not require signature confirmation, and it does not arrive, we will not issue any refund.